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The model presented in this manual for the IT professional helps managers work with tech workers and their customers to make a clear and well-substantiated argument for IT service investments. In order to validate and fully explain this model, Wigodsky presents an overview of the why behind technology investment for any organization, and combines this with detailed real-world solutions that maximize BCO efficiency. By eliminating the futz factor commonly associated with system ownership costs, the book provides a glimpse of the next generation IT architecture, a repeatable process for identifying organization-wide system costs, and a customizable model for integrating BCO management with your people, processes, and technology.
Author Biography
Drew Wigodsky is a technical consultant in Hewlett-Packard Services Consulting and Integration. His diverse technology experiences include a myriad of roles as developer, designer, architect, project manager, executive, and owner. Before joining Rainier/Compaq/HP, Drew was a consultant with Microsoft Consulting Services, an executive in a small-business technology consultancy, a consulting practice director, and developed software for high-speed banknote image processing and telephone sales management. His customers include large and small multinational corporations, colleges, state governments, and non-profit organizations. Currently, Drew serves as an architect, planning IT investment strategy for a $3 billion HP Services outsourcing customer.
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