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To successfully compete in the modern world, organisations are accelerating their digital transformations. It is essential for them to utilise best practice methods when implementing new systems and adopting new technologies. The Super User Model is a proven methodology for delivering digital transformation projects, including large scale transitions.
This book is designed to help project, learning and change professionals who are responsible for this delivery by introducing the Super User Model and how to use it. It provides the tools, techniques, and theory needed to plan out where and how Super Users can add value at each phase of a project – across software design, change management, testing, and training – and to manage Super User Networks beyond the transition into business as usual for sustained benefits.
If your organisation is investing in new technology, you cannot afford not to use Super Users in taking the latest step in your digital transformation journey.
Author Biography
Jayne Mather is an experienced IT professional with over 25 years of experience initiating and working on projects to implement software and technology into global organisations. Throughout her career, she has seen what works and actively embraced new methods and techniques, adding them to her toolkit. With a passion for IT systems and emerging technology, Jayne is determined to spread her enthusiasm to end-users, leading to more successful technology adoption and ROI for organizations. Jayne’s academic credentials include an MBA and CIPD in Learning & Development, enabling her to combine theory with experience to create a compelling case for why Super Users are an invaluable asset to deploy.
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