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This volume examines the three components of the convergence phenomenon – technologies, companies and services – in order to help the reader understand how the fundamentals of customer service are created.
Author Biography
Steven Shepard (Williston, VT) is a professional writer and educator specializing in international telecommunications. He has written and taught technical courses on a broad range of topics around the globe. He is the author of several books, including Telecommunications Convergence and Optical Networking Demystified.
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