Contact Seller
To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.
Shipping & Delivery:
- We do not ship on Weekends or Australian public holidays. Most of the orders are shipped from our Melbourne warehouse.
- Transit times can be checked on Australia Post.
Returns
- We are unable to accept returns for Change of Mind.
Warranty Claims
- The Customer must ship the item back to us for any warranty claims.
- Please back-up your data before sending the device to us. The phone should be without any Passcode locks or iCloud lock or any other lock restricting the use of the phone by any third party. We take no responsibility for lost data during repair/warranty claim.
- The warranty claim can take up to 5 business days for repair and return. Any user data/passcode/icloud lock may delay the process.
- Deliveries to our repair centre occur 2-3 times a week.
- Warranty doesn’t cover physical or water damage. We will cover for return shipping if the phone is repaired in warranty but in case the warranty is void because of Physical/Water damage, the customer has to pay for return shipping or customer has to make their own arrangements to have it shipped back.
Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.
