Party Lights Company

Sold and delivered by Party Lights Company (NZBN 9429030888111)

About Us

Established in 2012, with over 10 years in the business, we want to add sparkles to everyone’s life with our amazing range of fabulous and unique fairy lights. Our mission is to provide the most beautiful lights with excellent prices and the best customer service and support. All our lights comply with NZ Electricity Safety Regulations.

Contact Seller

To enquire about an existing order, please contact the Seller via the Order History in your Account dashboard.

Returns Policy

Faulty Returns

If the products you have purchased from us are faulty, wrongly described or different from a sample shown, then we will meet our legal obligations in the country in which the products were purchased. We provide one year manufacturer warranty for all our outdoor commercial grade fairy lights and six months warranty for all other products.

Standard Return Policy

• You have 14 calendar days to return an item from the date you received it with the proof of purchase.
• Please ensure that the item you are returning is in original package with all inserts and accessories were included when you received it.
• Shipping and delivery fees are non-refundable.

Returns Process

1. Make sure your order number, name, email and phone number are included with your return.
2. Once received, we’ll process the refund and notify you. Your refund will be credited back to you in the next 1-5 days, depending on the payment method used to place your order.
3. If the item returned does not meet our Returns and Exchange Policy above, your order will be sent back to you.

Refunds

If you request a refund, the purchase price (excluding delivery charges for orders) will be refunded to your credit card or your bank account.

Warranty Policy

We offer one year manufacturer warranty for all out door commercial grade fairy lights. 6 months warranty for all indoor and solar fairy lights.

In lieu of any warranty, condition, or liability by law, the seller’s liability in respect of any defect in or failure of the goods supplied, or for any loss, injury, or damage attributable thereto, is limited to making good the replacement or repair of defects arising under normal proper use and maintenance arising solely from faulty design, materials, or workmanship within the warranty period, if stated, or otherwise within 6 months (3 months for Solar Lights) of the date of supply, provided always that such defective parts are promptly returned to the seller, unless otherwise arranged.

At the termination of the appropriate period all liability on the seller’s part ceases.

The warranty does not cover damage from misuse, accident, negligent, inappropriate or improper operation, maintenance, installation, modification or adjustment.

Our goods come with guarantees that cannot be excluded under the Consumer Guarantees Act (CGA) for New Zealand orders and the Australian Consumer Law (ACL) for Australian orders. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if goods fail to be of acceptable quality and the failure does not amount to a major failure.