Susan McGlamery is Director of QuestionPoint Programs, OCLC Online Computer Library Center, and is responsible for the management of the QuestionPoint librarian network, which consists of approximately 15,000 or so librarians in over 2,000 libraries. The author also manages the QP Global Reference Network, which encompasses the total QP librarian network, consisting of librarians in 23 countries providing service in 26 languages. In earlier positions, I was a reference librarian in academic and special libraries, as well as an adjunct instructor at the Graduate School of Library & Information Science at UCLA (University of California at Los Angeles). She has a MLS in Library Science from St. John's University in NY.