Non-Fiction Books:

24/7 Reference

Sorry, this product is not currently available to order

Here are some other products you might consider...

24/7 Reference

Global Partnerships

Customer rating

Click to share your rating 0 ratings (0.0/5.0 average) Thanks for your vote!

Share this product

24/7 Reference by Susan McGlamery
Sorry, this product is not currently available to order


Collaboration and cooperation has become the most frequently used method by which libraries can leverage scarce resources in order to meet an increasingly demanding user base. 24/7 Reference examines the role of cooperative reference in today's information space by taking an in-depth look at the world's largest collaborative reference service, the 24/7 Reference Cooperative. The book discusses how the Cooperative provides a 24 hour live chat reference service through the coordinated efforts of over 1,400 participating libraries in the US and the UK. The Cooperative's continued success, challenges and roles in a Web 2.0 world are also explored.

Author Biography

Susan McGlamery is Director of QuestionPoint Programs, OCLC Online Computer Library Center, and is responsible for the management of the QuestionPoint librarian network, which consists of approximately 15,000 or so librarians in over 2,000 libraries. The author also manages the QP Global Reference Network, which encompasses the total QP librarian network, consisting of librarians in 23 countries providing service in 26 languages. In earlier positions, I was a reference librarian in academic and special libraries, as well as an adjunct instructor at the Graduate School of Library & Information Science at UCLA (University of California at Los Angeles). She has a MLS in Library Science from St. John's University in NY.
Release date Australia
March 31st, 2015
Country of Publication
United Kingdom
Chandos Publishing (Oxford) Ltd
Product ID

Customer reviews

Nobody has reviewed this product yet. You could be the first!

Write a Review

Marketplace listings

There are no Marketplace listings available for this product currently.
Already own it? Create a free listing and pay just 9% commission when it sells!

Sell Yours Here

Help & options

  • If you think we've made a mistake or omitted details, please send us your feedback. Send Feedback
  • If you have a question or problem with this product, visit our Help section. Get Help
Filed under...