Collaboration and cooperation has become the most frequently used method by which libraries can leverage scarce resources in order to meet an increasingly demanding user base. 24/7 Reference examines the role of cooperative reference in today's information space by taking an in-depth look at the world's largest collaborative reference service, the 24/7 Reference Cooperative. The book discusses how the Cooperative provides a 24 hour live chat reference service through the coordinated efforts of over 1,400 participating libraries in the US and the UK. The Cooperative's continued success, challenges and roles in a Web 2.0 world are also explored.
Susan McGlamery is Director of QuestionPoint Programs, OCLC Online Computer Library Center, and is responsible for the management of the QuestionPoint librarian network, which consists of approximately 15,000 or so librarians in over 2,000 libraries. The author also manages the QP Global Reference Network, which encompasses the total QP librarian network, consisting of librarians in 23 countries providing service in 26 languages. In earlier positions, I was a reference librarian in academic and special libraries, as well as an adjunct instructor at the Graduate School of Library & Information Science at UCLA (University of California at Los Angeles). She has a MLS in Library Science from St. John's University in NY.