Advances in The Human Side of Service Engineering

Name: Advances in The Human Side of Service Engineering
SKU: 25478114
Price: 414.99 AUD
Availability: InStock

Proceedings of the AHFE 2016 International Conference on The Human Side of Service Engineering, July 27-31, 2016, Walt Disney World®, Florida, USA

Format:

Paperback / softback

Series:

Advances in Intelligent Systems and Computing

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Description

This book explores the different ways in which human-factors engineering influences organizations’ and enterprises’ well-being and competitiveness. It covers a wealth of interrelated topics such as service engineering, service science, human-computer interaction, service usability, attitude and opinion assessment, servicescape design and evaluation, and training for service delivery. Further topics include service systems modeling, anthropology in service science, and customer experience, as well as ethical issues and the impact of an aging society. Based on the AHFE 2016 International Conference on The Human Side of Service Engineering, held on July 27-31, 2016, in Walt Disney World®, Florida, USA, the book provides readers with a comprehensive, general view of current research and challenges in the important field of service engineering. It also provides practical insights into the development of services for different kinds of organizations, including health care organizations, aviation providers, manpower allocation, hospitality and entertainment, as well as banking and financial institutions.

Release date Australia

July 17th, 2016

Audience

Professional & Vocational

Contributors

Edited by Tareq Z. Ahram
Edited by Waldemar Karwowski

Edition

1st ed. 2017

Illustrations

76 Illustrations, color; 38 Illustrations, black and white; XII, 364 p. 114 illus., 76 illus. in color.

Pages

364

Series

Advances in Intelligent Systems and Computing

Dimensions

155x235x20

ISBN-13

9783319419466

Product ID

25478114

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Advances in The Human Side of Service Engineering

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