A professional computer technician since 1993, Jeffrey has a wide range of experience with computer hardware and software. He has been a beta tester for Windows 98, Windows Vista, and Windows 7 as well as Office 2007 and Internet Explorer 7 and 8. With experience spanning from the days of DOS using computer and solving problems is old hat. Often asked for recommendations on how to learn to use computers, helping to create a book for this purpose made sense with this new Operating System.