The result of an extended research and demonstration project, this text offers human service professionals a model of care management that incorporates traditional approaches with new methods for strengthening a client's internal functioning. The authors guide the reader, step-by-step, through the essential elements: engagement and needs assessment, resource assessment, impediments to using resources, accessing external and internal resources, maintaining connections, and evaluating progress. Chapters are set in a parallel structure for easy reference - introduction, practice issues, exercises, and a summary. Case examples are used to illustrate specific points throughout the book. The book remains a basic text for persons new to case management; however, it is organized in such a way that the more experienced student or practitioner can quickly turn to a specific section for tips and suggestions that may enrich his practice. It also serves as an excellent basis for staff management development programs. The book is primarily designed to be used as a college level text in social work, as a basic text for undergraduate case management methods, and as a supplementary text for graduate level courses.