This title contains book & CD. The ability to communicate well is a key marker of success in any environment, particularly in the world of work. This book is based on the widely used and respected "The Communication Handbook", written by a team of dedicated communicators and higher education specialists. Although the material has been substantially reworked and expanded, the focus remains on different forms of communication. The emphasis is placed on writing as a communication tool, particularly within the business environment. To support this, each chapter contains numerous exercises to enable the student to practice the skills learnt. An exciting addition to this text is the inclusion of online interactive exercises for students. The drilling exercises will enable students to reinforce the principles that have been explained and tested in the book, but in a fun, interactive and learning-enabled way. Lecturers can use the range of exercises to ensure that students are prepared before class and to reinforce the theories and techniques taught in the classroom. The package is being piloted at a major South African university. The authors draw from substantial experience in the classroom and from close contact with business and industry. For that reason a student working through this book will be well prepared to communicate with success in the business environment.