Managers are flooded with theories, concepts, and ideas for how to improve employee engagement—but what works, and what doesn’t? This book helps managers cut through the clutter of all those strategies and find the one that works for them. Beginning with the myths and realities of employee engagement, authors Davila and Piña-Ramirez highlight the importance of organizational culture and context when it comes to keeping employees invested in the organization. Understand the various stages of employee engagement. Consider change management as a critical issue in employee engagement. Learn how to maintain that engagement throughout your employees’ careers.
Author Biography:
Norma Davila has dedicated her career to develop others in industries as diverse as banking, technology, pharmaceuticals, retail, utilities, automotive, and education. She is a hands-on consultant in organizational development and training who designs and implements change management and capacity building strategies. She prepares internal organizational capacity for different roles through coaching. Norma provides outplacement support, designs employee handbooks, and challenges operational processes among other services. Her consulting practice also includes leadership development and talent management programs. Norma is certified as Project Management Professional (PMP), and Senior Professional in Human Resources (SPHR). She earned her bachelor's degree in psychology at Yale University and her master's and doctoral degrees in psychology at the University of Chicago. en Espanol Norma Davila ha dedicado su carrera a desarrollar talentos en industrias tan diversas como banca, tecnologias, farmaceuticas, comercio, servicio publico, automocion y educacion. Es una consultora de muy practica en desarrollo organizacional y capacitacion que disena e implementa admistracion del cambio y como generar estrategias de creacion de competencias. Ella prepara a traves del coaching el desarrollo de capacidades internas en las organizaciones. Norma provee apoyo de recolocacion, disena guias de empleados, y procesos de cambio organizacional entre otros servicios.Su especialidad incluye tambien desarrollo de liderazgo y programas de gestion del talento. Norma esta certificada en Gestion de Proyectos Profesionales (PMP) y en Profesional Senior de RRHH (SPHR). Posee una licenciatura en Psicologia por la universidad de Yale; y un Master y Doctorado en Psicologia por la Universidad de Chicago. Wanda Pina-Ramirez is an enthusiastic advocate of selecting and developing talent for business success, who has held various roles in industries such as hospitality, tourism, telecommunications, restaurants, petrochemicals, retail, waterworks, and government in United States, the Caribbean region, and Puerto Rico. Wanda is certified as Coach (CCC) from the University of Puerto Rico at Rio Piedras, as Practitioner in Neurolinguistic Programming and Applied Kinesiology by the International NLP Trainers Association, and as Human Resources Administrator by the Escuela Avanzada de Administracion de Recursos Humanos y Legislacion Laboral de Puerto Rico. She serves as advisory board member of the School of Business Administration of the University of Puerto Rico at Bayamon. Wanda received the Training and Development Professional Award of the Puerto Rico Chapter of ATD in 2011. en Espanol Wanda Pina-Ramirez es una entusiasta defensora de la seleccion y el desarrollo del talento para el exito de los negocios, que ha tenido varias posiciones en industrias diversas como hotelera, turismo, telecomunicaciones, restauracion, petroquimica, comercio y empresas del gobierno de EE.UU., region del Caribe y Puerto Rico. Sus clientes incluyen companias multinacionales a PIMEs. Wanda es Coach certificada (CCC) por la Universidad de Puerto Rico en Rio Piedras, profesional en programacion neurolinguistica y kinesologia aplicada por la Asociacion Internacional NLP de Formadores y administradora en RRHH por la Escuela Avanzada de Administracion de Recursos Humanos y Legislacion Laboral de Puerto Rico. Es miembro de la junta directiva de la Escuela de Administracion de Empresas de la Universidad de Puerto Rico en Bayamon. Wanda recibio el premio del capitulo de la ASTD en Puerto Rico, al mejor profesional en formacion y desarrollo en el 2011.
