This series covers a range of topical concerns to guide policy-makers and managers in local government and provide stimulating resources and ideas for anyone concerned with the development of local economic and social strategy. Addressing a key topic in local government, this text analyzes how to achieve the best in service provision at the local level. It examines issues relating to the definition and measurement of quality with particular attention to quality management in a multi-agency context. The author shows how a commitment to quality can be transformed into the practical implementation of first rate customer-centred services. It is aimed at local government chief executives; chief officers, senior officers in all departments; lecturers and libraries in academic institutions; consultants.