In a short few years, cloud services have completely changed the way I.T. operations are run. Instead of focusing on servers and systems, I.T. teams have been evolving to focus on applications and services. However, solution focused services are just a transition point in the lifecycle of technology operations, as I.T. is still serving an overhead role as an operational cost center. The target destination for I.T. is to land as a business services division of an organization that is an enabler for increasing business revenues and optimizing business operations. This book shares the vision of the end state of I.T., and the steps an organization goes through in shifting its process of operations.