Lisa Friedrichsen is a professor at Johnson County Community College in Overland Park, Kansas, where she teaches database and web development classes. She also has written several prominent Access, Office and web-related textbooks. Friedrichsen spent a decade at IBM Corp. before becoming a consultant, author and college professor. Combining her extensive industry experience with her passion for teaching, she creates clear, practical presentations. She earned a B.S. in engineering from Iowa State University and an MBA from Drake University. Dr. Mark Ciampa is a professor of information systems in the Gordon Ford College of Business at Western Kentucky University in Bowling Green, Kentucky. Prior to this current role, he served as an associate professor and the director of academic computing at Volunteer State Community College in Gallatin, Tennessee, for 20 years. Dr. Ciampa has worked in the IT industry as a computer consultant for businesses, government agencies and educational institutions. He has published more than 20 articles in peer-reviewed journals and has written more than 25 technology textbooks, including CompTIA CySA+ Guide to Cybersecurity Analyst, Security+ Guide to Network Security Fundamentals, Security Awareness: Applying Practical Security in Your World, CWNA Guide to Wireless LANS, and Guide to Wireless Communications. Dr. Ciampa holds a Ph.D. in technology management with a specialization in digital communication systems from Indiana State University and has certifications in security and healthcare. Carol M. Cram is the author of more than 35 textbooks on computer applications, business communications and Internet-related subjects. Ms. Cram was also a long-time faculty member at Capilano College in North Vancouver, where she served as the Convenor of the Executive Support Program and the Program Consultant for Business and Computers in Continuing Education as well as instructor of business and computer-related courses. Lisa Ruffolo has served as a technical writer and editor for more than 30 years. She is pursuing an emphasis in operating systems and digital literacy. She has edited top-selling books in the fields of introduction to computing, Microsoft Office, PC repair and computer programming. Lynn Wermers is a professor in the computer science department at North Shore Community College in Massachusetts, where she teaches IT, data management, data analysis and web development courses. She also teaches part time in the math department for the College of Professional Studies at Northeastern University. Wermers has authored numerous leading books focusing on Excel for Cengage. Steven M. Freund serves as a lead instructor of various Microsoft� Office, computer concepts, programming and internet technology courses throughout Central Florida. An integral author for the successful Shelly Cashman Series� since 2001, he has presented at the annual customer conference, the Shelly Cashman Series Institute and other customer events. Freund has co-authored multiple editions of DISCOVERING COMPUTERS, MOZILLA FIREFOX, WINDOWS� INTERNET EXPLORER, WINDOWS� OFFICE and DREAMWEAVER books. In addition, he has written numerous successful instructor supplements. He attended the University of Central Florida. NA David W. Beskeen has authored or co-authored over 65 successful computer books since 1992, including more than 40 educational titles for Course Technology and Cengage. He has guided readers in mastering PowerPoint�, Word, Excel, Internet Explorer, Outlook, Windows�, LiveMotion and other leading proprietary software packages. An expert in applied technology, Beskeen has extensive teaching and consulting experience in today's computer technology. Jennifer T. Campbell has written and co-authored several other leading technology texts, including TECHNOLOGY FOR SUCCESS; DISCOVERING COMPUTERS: DIGITAL TECHNOLOGY, DATA, AND DEVICES; DISCOVERING THE INTERNET; WEB DESIGN: INTRODUCTORY; MICROSOFT EXPRESSION WEB INTRODUCTORY CONCEPTS AND TECHNIQUES; COMPUTER LITERACY BASICS: MICROSOFT OFFICE 2007 COMPANION; and MICROSOFT OFFICE QUICK REFERENCE POCKET GUIDE. For over 25 years, she has served integral roles in computer educational publishing as an editor, author and marketing manager. She holds a Bachelor of Arts in English from The College of William and Mary. Mark Frydenberg is a Senior Lecturer of Computer Information Systems at Bentley University in Waltham, Massachusetts. He also serves as the Director of the CIS Sandbox, Bentley�s technology social learning space, which prepares students to succeed in their CIS courses and to thrive in a technology-driven business world. Professor Frydenberg teaches courses in technology concepts, Python and technology trends. His research focuses on digital literacy, collaborative learning and pedagogies for engaging students with technology. Professor Frydenberg has presented at academic and applied technology conferences and events throughout the U.S. and Europe. He is also an author of several editions of DISCOVERING COMPUTERS, and he authored WEB 2.0 CONCEPTS AND APPLICATIONS in the popular Shelly Cashman Series. Lisa Ruffolo has served as a technical writer and editor for more than 30 years. She is pursuing an emphasis in operating systems and digital literacy. She has edited top-selling books in the fields of introduction to computing, Microsoft Office, PC repair and computer programming. Ralph Hooper has more than 30 years of teaching experience in mathematics and computer science at the university level. His professional interests include data science, machine learning, and computational thinking. Barbara Clemens has been a writer, editor, software product manager and instructor for more than 30 years. She has worked with Addison-Wesley Publishing, Course Technology and Cengage Learning. Ms. Clemens has edited and written numerous leading Microsoft� Office and Microsoft� Windows textbooks and has created instructional videos and online courses for MS Office.