This book is also available in a downloadable format here. This series of books aims to provide practical guidance on a range of soft-skills areas for those in IT. They may also be used to good effect by others, including those who deal with IT professionals, in order to facilitate more effective and co-operative working practices. The Effective Manager is intended to provide IT managers with practical advice and tips on how to become an effective manager. Help develop your management skills Whether you are new to management, or have been a manager for some time, management is a skill that can be learned and developed in order to gain the trust and respect of your team members and to achieve team and organisational goals. This book will help you develop your management skills. It is designed to assist you in understanding the characteristics of a high-performance manager, to help you assess where your strengths and development areas lie as a manager and to create a plan of action for realising your management potential.

Author Biography

Sarah Cook is the Managing Director of the Stairway Consultancy Ltd. She has 15 years' consulting experience specialising in team building, leadership and change. Prior to this, Sarah worked for Unilever and as Head of Customer Care for a retail marketing consultancy. As well as having practical experience of helping to create high-performing teams across the globe, Sarah is a business author and has written widely on the topic of team building, leadership, management development and coaching. She also speaks regularly at conferences and seminars on these topics. Sarah is a Fellow of the Chartered Institute of Personnel and Development and a Chartered Marketeer. She has an MA from Cambridge University and an MBA. Sarah is an accredited user of a wide range of psychometric and team diagnostic tools. She may be contacted via sarah@ thestairway.co.uk.