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Value Stream Maps from the Customer Perspective

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  • Value Stream Maps from the Customer Perspective by Don Johnston
  • Value Stream Maps from the Customer Perspective by Don Johnston
$108.99
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Description

This book provides practical guidance on how to develop Customer Viewpoint Maps. It provides examples of customer viewpoint maps, offers guidelines for working with customers to develop the map, and shows how the results interface with the traditional value stream map for the process. Helping readers leverage the investment their companies have already made in their value stream maps, the text supplies a fresh perspective on how to improve processes. The author illustrates the connections between the various processes that, until now, have been managed separately.

Author Biography:

Don Johnston is the CEO of CAS Adaptive Solutions in Titusville, Florida.
Release date Australia
April 15th, 2025
Author
Audience
  • Professional & Vocational
Illustrations
40 Illustrations, black and white
Pages
125
ISBN-13
9781439880555
Product ID
18628657

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