Throughout his life Bob has considered himself a romantic and has been a student of human nature and has researched and written articles and books on interpersonal relationship skills. He has trained thousands of people on how to more effectively, listen, read nonverbal cues, project a positive self-image and better understand the behaviors of others. He incorporates that expertise and experience in this book. As an internationally-known award-winning author, independent publisher, learning and performance expert Bob specializes in workplace performance-based training and consulting services and is Principal of Robert W. Lucas Enterprises. He has over four decades of experience in human resources development, management, and customer service in a variety of organizational environments. Bob has served on various non-profit boards where he has been President of the Central Florida Chapter of the Association for Talent Development (formerly the American Society for Training and Development), Chair of Leadership Seminole in Seminole County, Florida and on the board for the Florida Authors and Publishers Association (FAPA). Bob is also an avid writer. He has the top selling customer service textbook in the United States and has written and contributed to thirty-seven books and hundreds of training leader guides, and support materials for several training videos. Bob earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, an M.A degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second M.A. degree in Management and Leadership from Webster University in Orlando, Florida. Robert (Bob) W. Lucas (B.S, M.A., M.A., CPLP) is an internationally-known author and contribution author of thirty-two books and hundreds of articles. He is listed in Who in the World, Who's Who in America and Who's Who in the South & Southeast. Bob has traveled, lived and worked in over thirty different countries and geographic regions, regularly speaks and conducts training programs for authors, writers and learning and performance professionals and consults with authors and organizations throughout the U.S. He writes three different blogs (http: //www.robertwlucas.com) on non-fiction writing, creative training strategies and customer service. Bob earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, an M.A. degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second M.A. degree in Management and Leadership from Webster University in Orlando, Florida. Robert (Bob) W. Lucas (B.S, M.A., M.A., CPLP) is an internationally-known author and contribution author of thirty-two books and hundreds of articles. He is listed in Who in the World, Who's Who in America and Who's Who in the South & Southeast. Bob has traveled, lived and worked in over thirty different countries and geographic regions, regularly speaks and conducts training programs for authors, writers and learning and performance professionals and consults with authors and organizations throughout the U.S. He writes three different blogs (http: //www.robertwlucas.com) on non-fiction writing, creative training strategies and customer service. Bob earned a Bachelor of Science degree in Law Enforcement from the University of Maryland, an M.A. degree with a focus in Human Resources Development from George Mason University in Fairfax, Virginia, and a second M.A. degree in Management and Leadership from Webster University in Orlando, Florida.