Non-Fiction Books:

A Librarian's Guide to the Internet

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A Librarian's Guide to the Internet by Jeanne Froidevaux Muller
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Description

Librarians constantly conduct searches for their customers (and for their own use). However, the Internet and the technology are constantly changing. It is therefore a great challenge for librarians to keep up-to-date with how best to use the Internet. This book helps them to achieve that goal. It covers, for example: how to search in order to achieve the best results (strategies, what to ask and examples and interpreting results (including examples). Importantly, not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want. The book: helps a librarian deliver perfect customer service with confidence; provides practical hints and tips; is written by a highly experienced and respected practitioner; and is pragmatic rather than technical.

Author Biography

Jeanne Froidevaux Muller is a frequent contributor and author of columns in the respected magazine Managing Information; the author was, from 1992-2002, head of the library at the Swiss Cancer League. She built the first web page of the Cancer League and developed the library at the League from scratch. Jeanne is currently based at the Public Library of Thun, Switzerland, and is responsible for library systems and statistics.
Release date Australia
September 1st, 2003
Country of Publication
United Kingdom
Imprint
Chandos Publishing (Oxford) Ltd
Pages
200
Dimensions
156x234x10
ISBN-13
9781843340553
Product ID
1935696

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