Librarians constantly conduct searches for their customers (and for their own use). However, the Internet and the technology are constantly changing. It is therefore a great challenge for librarians to keep up-to-date with how best to use the Internet. This book helps them to achieve that goal. It covers, for example: how to search in order to achieve the best results (strategies, what to ask and examples and interpreting results (including examples). Importantly, not only does the book show how to use the Internet, but it also links this to perfect customer service - how to teach your customers what you know and how to properly interpret what your customers want. The book: helps a librarian deliver perfect customer service with confidence; provides practical hints and tips; is written by a highly experienced and respected practitioner; and is pragmatic rather than technical.