Analysis of Service Quality Using Servqual Model

By:

Ashok Kumar

Format:

Paperback / softback

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Description

This book is helpful for youngsters to find out the quality of the institutions of any field with the help of the servqual model. Nowadays servqual model is used as a worldwide research tool. For the analysis of the service quality servqual model used as an important tool. Servqual model was originally measured on 10 aspect of service quality. Servqual was developed in the mid-1980's by Zeithaml Parasuraman & Berry..

Release date Australia

May 31st, 2013

Author

Ashok Kumar

Audience

General (US: Trade)

Pages

Dimensions

152x229x5

ISBN-13

9783659405235

Product ID

22344884

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