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Be Our Guest (10th Anniversary Updated Edition) on Hardback by Ted Kinni
Be Our Guest (10th Anniversary Updated Edition) on Hardback by Ted Kinni
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Be Our Guest (10th Anniversary Updated Edition)

Perfecting the Art of Customer Service
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Description

Exceeding expectations rather than simply satisfying them is the cornerstone of the Disney approach to customer service. Now, in honour of the 10th anniversary of the original BE OUR GUEST, Disney Institute is revealing even more of the business behind the magic of customer service. In this updated edition, BE OUR GUEST highlights the successes many of these companies have achieved, plus key processes and best practices that have made Disney a trusted and revered brand around the world for more than 85 years.

Author Biography:

Ted Kinni has authored thirteen business books. He has ghostwritten seven books for Booz & Company, Prime Resource Group, The Walt Disney Company, LIF Group, and IMPAQ, Inc. He is also an active business journalist, whose articles and book reviews have appeared in a wide variety of periodicals, including cover stories in Harvard Management Update, Across the Board, Training, Selling Power, Quality Digest, and Corporate University Review.
Release date Australia
November 8th, 2011
Author
Audience
  • Professional & Vocational
Contributor
  • Edited by Wendy Lefkon
Pages
224
Dimensions
158x235x23
ISBN-13
9781423145844
Product ID
10394201

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