Stefania Zanda is Assistant Professor in the Department of Management, School of Economics, Sapienza University of Rome. After graduating in Economics, she was Co-ordinator for Masters in Entertainment Management and, Management Development for LUISS Management School of Rome, participating in various research projects on Organizational Behaviour and Human Resources and then Company Organization, Work Organization and Production Cycles. She then worked in teaching and training for various courses at Sapienza University including the Quality Management postgraduate course and for companies in the private and public sectors.   She has also been a consultant and teacher for several public and private organizations: IFAP- IRI, IAFE, PhD teacher in Management, Banking and Commodities Sciences for Quality Management in the Sapienza University Department of Management. She was responsible for the project Quality in Public Television (Qualità e Sicurezza nell’Audiovisivo), School of Economics Research, Sapienza University – RAI convention. She is a member of the Quality Monitoring Committee Team of MANIMP (Management delle Imprese) for the Business Management postgraduate course in the Department of Management, School of Economics, Sapienza University of Rome. She is a reviewer for the International Journal of Environment and Health (IJEnvH) (Inderscience Enterprises Ltd & UNESCO). She is also a member of SIM (Società Italiana di Merceologia). For the last ten years, her main interest has been Total Quality Management and Leadership, involving collaboration with important companies and the completion of various research projects.