CASE STUDIES FOR THE EMERGENCY RESPONDER: THE PSYCHOSOCIAL, ETHICAL AND LEADERSHIP DIMENSIONS, 1st EDITION is designed to demonstrate how the interpersonal challenges of both emergency medical response personnel and the people they serve can be proactively addressed and effectively conquered.
Appropriate for practicing professionals and students alike, the book features case studies spanning a variety of topics including; customer service, incident command, safety, interagency cooperation, internal and external communications, health and wellness, grief, learned helplessness, advocacy, psych patients, EMS protocols, standard operating procedures, cultural issues, team dynamics, interpersonal skills, risk management, public private partnerships, and public education.
These case studies do not provide any one right way to handle an emergency situation. Rather, they encourage readers to think by providing examples that show how certain decisions can either positively or negatively affect the final outcome of a variety of emergency situations and impact their job.
This book intends for readers to learn from both positive and negative decision making. It also permits both students and professionals to learn from short-sighted, mundane and unprofessional interactions with the patients, between team members, and with other public safety agencies. These case studies will allow readers to build knowledge and reflect; leading to meaningful discussions and dialogue in a variety of environments.
Dr. Jeff Thomas is a Clinical Associate Professor at Arizona State University. His primary responsibilities are teaching both graduate and undergraduate courses in fire service management and administration. He conducts research in the area of fire and human behavior. He was recently named a fellow of the Lincoln Center for Applied Ethics. Dr. Thomas received his Doctor of Psychology Degree from the University of Northern Colorado and practiced in Phoenix, Arizona for a decade. He has extensive experience treating public safety professionals both in his private practice and while working for an employee assistance program. He has been a member of the Goodyear Fire Department for seven years and is currently assigned as Emergency Management Coordinator. During the time he was in college, Dr. Thomas worked as an EMT for Life Ambulance in Wheat Ridge, Colorado. Dr. Thomas has provided consultation to many fire departments and EMS agencies throughout the United States and Canada. He is recognized internationally as an expert in the areas of juvenile fire setting and adult arson. Dr. Thomas has also been involved in paramedic education and training for many years. He offers classes to paramedics and others to help them improve their ability to respond to psychological emergencies and provide a higher level of customer service. Dr. S. Joseph Woodall is an Assistant Professor and the Director of the Fire Science Program at Fayetteville State University. His other university experience included three years at Visiting Assistant Professor at the University of North Carolina at Charlotte. Prior to this he was Division Chair and Assistant Professor at Grand Canyon University in Phoenix, Arizona. While at Grand Canyon University he served as a program director, division chair and associate dean; in online and on campus programs. Dr. Woodall holds a Ph.D. in Human and Organizational Systems and Masters Degrees in Professional Counseling, Education and Human Development. He holds undergraduate degrees in Education and Fire Department Administration. Professor Woodall is also a graduate of the National Fire Academy's Executive Fire Officer Program. Dr. Woodall retired from the City of Peoria, Arizona Fire Department in July of 2003. He actively served in all fire department ranks up to and including acting Battalion Chief but feels his twelve years as a captain/EMT/Technical Rescue Technician on Ladder 193 provided him with the experiences that made his contribution to this book meaningful. Dr. Woodall has presented nationally on a variety of fire service topics and emergency responder mental health. He has worked as a therapist for the St. Luke's Behavioral Health Employee Assistance Program at is a Licensed Professional Counselor.