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Change Manager by Tracey Torble
Change Manager by Tracey Torble
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Change Manager

Careers in IT service management
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Description

Change management is about the control of all changes that have an effect on the IT services and hence, the business of an organisation. This practical book describes the change manager role in depth including purpose, typical responsibilities and required skills. Change management methods, techniques, useful tools and relevant standards and frameworks are also covered, and career progression opportunities are discussed.

Author Biography:

Tracey Torble is a freelance IT service management consultant and learning designer. She has worked in a variety of organisations in the public and private sectors helping service desk, support and other staff to embrace good practice, including change management. Tracey is a member of the T level panel for Digital Support and Services.
Release date Australia
July 29th, 2019
Author
Audience
  • Professional & Vocational
Pages
248
ISBN-13
9781780174648
Product ID
31049872

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