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Chase Your Customers Away And Enjoy Work Again by Guido Thys
Chase Your Customers Away And Enjoy Work Again by Guido Thys
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Chase Your Customers Away And Enjoy Work Again

The ultimate guide manual on taking action to frustrate customer expectations with inferior products, substandard services and an arrogant attitude
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Description

A step-by-step guide to get rid of those annoying creeps that keep you from doing your own work. Hilariously written, but packed with painful truths. 78 pages jam-packed with techniques we all suffer when we are customers, and enjoy when we are on the suppliers' side. Written by Europe's foremost influential expert and speaker on customer service, Customer Relationship Management and Customer Experience Management. It is tongue-in-cheek but at the same time puts the finger on dozens of weak spots in every organization. A new way of looking at known defects..... This is the black&white edition.
Release date Australia
April 9th, 2009
Author
Audience
  • General (US: Trade)
Pages
76
Dimensions
152x229x4
ISBN-13
9781439235119
Product ID
31034984

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