Catherine Arnott Smith, PhD, is Professor in the Information School and a Discovery Fellow, Virtual Environments Group, Wisconsin Institutes for Discovery, University of Wisconsin-Madison. She is a former medical librarian who moved into biomedical informatics for her PhD through the Center (now Department) of Biomedical Informatics at the University of Pittsburgh (2002), where she was a National Library of Medicine medical informatics predoctoral trainee. Her research centers on consumer interactions with clinical information systems, mediated through text, in settings that range from patient portals to public libraries to disabilities support centers. Alla Keselman, PhD, is a Senior Social Science Analyst in the Office of Engagement and Training, National Library of Medicine, Bethesda, MD. She holds a PhD in human cognition and learning and an MA in biomedical informatics from Columbia University. Dr. Keselman coordinates NLM efforts in evaluating the impact of its health information outreach and community engagement programs. Her research interests include lay understanding of complex health concepts, scientific literacy, and the provision of health information outside clinical settings. She has done work on bringing health and environment-related topics to the science classroom and conducted research into the role of libraries in providing health information to the public. Jointly, Dr. Catherine Arnott Smith and Dr. Alla Keselman co-edited "Meeting Health Information Needs Outside Of Healthcare: Opportunities and Challenges" (2015, Elsevier) and co-wrote "Consumer Health Informatics: Enabling Digital Health for Everyone" (in press Dec 2020, Chapman & Hall). Amanda J. Wilson, MLS, is Chief, Office of Engagement and Training (OET) at the National Library of Medicine. She holds a MS in Library Science from the University of North Carolina at Chapel Hill and a BA in music and psychology from Emory University. OET brings together the general engagement, training, and other outreach staff from across the library whose primary focus has been on the Library's presence across the U.S. and internationally, and coordinates the National Network of Libraries of Medicine (NNLM), the field force for the National Library of Medicine. Wilson is also an adjunct professor at The Catholic University of America Department of Library and Information Science.