If you do not understand how communication works, then you may become perplexed and frustrated by interactions in the workplace. However, if you understand how communication works, then you have a good chance of diagnosing and fixing communication problems. Best of all, you can influence and motivate your employees, make better decisions, negotiate more effectively, build better work teams, and accomplish business objectives. This book discusses the various forms of communication.

Author Biography

Lisa Polack (Eureka, CA) has been teaching and writing curriculum for over 25 years in the areas of communication, management skills, and computer software skills. She has conducted courses for city, county, and federal governmental agencies, corporations, colleges, and AICPA. She earned her B.A. in Psychology from York University in Toronto, Canada, and a Masters in Labor and Human Resources from The Ohio State University.