Bob Boiko is a teacher, consultant, writer, programmer, and itinerant businessman. Bob is currently President of Metatorial Services, Inc. (www.metatorial.com) and Associate Chair of the Masters of Science in Information Management (MSIM) program in the iSchool at the University of Washington (www.ischool.washington.edu). Bob teaches information systems design, organizational management, and content management. He also conducts seminars and lectures around the world as part of his business. He has consulted on content management to a number of the world’s top technology and publishing firms, including Microsoft, Boeing, Motorola, Honeywell, and Reed Elsevier. In addition to this book, Bob has written more white papers, articles, and reports than he cares to remember. Bob is helping to found and is serving as the first president of CM Professionals (www.cmprofessionals.org), a content management community of practice. Bob began programming in 1977 and has practiced it since (it was always a great way to make money when he was broke). He entered the modern computer age, however, not as a programmer but as a writer. After earning undergraduate degrees in physics and oceanography and a Master’s degree in human communication, Bob got his start in electronic information as a technical writer on contract at Microsoft. Among other projects, he wrote more than half of the MS DOS 5.0 User’s Guide and one of Microsoft’s first all-electronic User’s Guides. From there, he began to develop electronic information systems on local networks, floppy disks, CD-ROMS, and when it was invented, the Web. In pursuit of electronic information and then of content management, he has created scores of applications and three businesses.