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Customer Care in Healthcare Guidebook

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Customer Care in Healthcare Guidebook

Format

Paperback

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Customer Care in Healthcare Guidebook by Daniel Farb
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Description

This guidebook offers the perfect way to learn about the human side of healthcare in an interesting and conversational manner. It combines four 'Customer Care in Healthcare' titles into one package. Titles included are Reorganising for Customer and Patient Care, Customer and Patient Care, Provider Patient Relationships and Handling Difficult People. They focus on teaching a technique or idea followed by reinforcement and application via questions and answers. This is an excellent tool to increase an organisation's commitment to customer care. The principles behind the concepts are relevant to almost every business, not just healthcare. Those readers who wish to have an accompanying program with video and interactivity should also purchase the CD version.
Release date Australia
July 31st, 2005
Author
Country of Publication
United States
Illustrations
b/w illus
Imprint
UniversityOfHealthCare
Pages
143
Dimensions
155x230x11
ISBN-13
9781594912375
Product ID
1928614

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