Joseph C. Paradi  is Professor Emeritus and Chair holder of the Chair in Information Engineering, Department of Chemical Engineering and Applied Chemistry at the University of Toronto.  Additionally, he is the Director, Center for Management of Technology and Entrepreneurship at the University.  He earned his B.Sc., M.Sc., and Ph.D. degrees in Chemical Engineering at the University of Toronto.  His research interests focus on the Financial Services Industry and its technology needs; applying DEA to financial services; and eCommerce. H. David Sherman is a full professor in the College of Business Administration at Northeastern University, Boston.  He teaches accounting and control courses in Executive MBA, High Technology MBA, graduate, and undergraduate programs.  His research interests include service business productivity and DEA; Mergers and Acquisition performance measurement; entrepreneurship and governance in publiclytraded Chinese businesses; and financing and managing new ventures.  He is author or co-author of ten books (one with Springer). Fai Keung Tam earned his Engineering Degree at the University of New Brunswick before completing his Ph.D. at the University of Toronto in Industrial Engineering. After graduation, he worked in the banking industry with the securities arm of a large Canadian bank. He had roles in risk management, trading, and quantitative analysis for the bank in London, England, and Chicago.