How to handle difficult conversations with kindness and confidence Most people want to avoid the "elephant in the room." Whether it's with a spouse, a friend, a boss, a coworker, or a child, tough conversations create high anxiety and often lingering resentments. But when you don't have those needed conversations, the results can be even worse. After all, indoor elephants are impossible to ignore--and they get bigger over time. Communication expert Dr. Mike Bechtle equips you with the skills you need in order to - handle conflict with the important people in your life - prepare for hard conversations - listen productively - give and receive genuine feedback - saturate your relationships with kindness