Explores the variety and richness of support systems: the wide range of users, problems and technologies employed. The text also illustrated how the concepts and principles have been applied to specific systems. The book includes the full range of systems and users, with extra emphasis on managers and their use of systems such as EIS, rather than an emphasis on management analysts who develop expert systems. An instructor's manual is available (0-13-508045-2).
Table of Contents
I. THE CONCEPTUAL FOUNDATION FOR DDS. 1. DSS: Past, Present, and Future. 2. The Information Executives Truly Need. II. DEVELOPING AND USING DECISION SUPPORT APPLICATIONS. 3. Management Involvement in Decision Support Systems. 4. Determining Information Requirements for an EIS. 5. Applying Adaptive Design to a Real Estate DSS. 6. Decision Support for Train Dispatching. III. THE ARCHITECTURE FOR DECISION SUPPORT APPLICATIONS. 7. Architecture for DSS. 8. Data Base Requirements for Institutional and Ad Hoc DSS. 9. Multidimensional Data Bases for DDS. 10. A DSS for Vehicle Routing. 11. Guidelines for Designing EIS Interfaces. 12. Document-Based Decision Support. 13. Intelligent Support Systems. IV. CREATING THE DECISION SUPPORT ENVIRONMENT. 14. Organizational Strategies for Supporting DSS. 15. DSS Software Selection. V. EXECUTIVE INFORMATION SYSTEMS. 16. The Management Information and Decision Support (MIDS) System at Lockheed-Georgia. 17. A Framework for Developing Executive Information Systems. 18. Including Soft Information in EIS. VI. GROUP SUPPORT SYSTEMS. 19. A Review of Groupware Products. 20. Group Decision Support Systems. 21. Brainstorming '90s Style. 22. How Lotus Notes Supports Workgroups. VII. EXPERT SYSTEMS. 23. Expert Systems: The Next Challenge for Managers. 24. An Expert System for Maritime Pilots. 25. Choosing an Expert Systems Game Plan. 26. CoverStory - Automated News Finding in Marketing. VIII. THE BENEFITS OF DECISION SUPPORT APPLICATIONS. 27. The Benefits of Decision Support at Xerox, Quaker Oats, and Beneficial. 28. Assessing EIS Benefits. Decision Support Bibliography. Index.