Dynamic Quality Management for Cloud Labor Services

Methods and Applications for Gaining Reliable Work Results with an On-Demand Workforce

By:

Robert Kern

Format:

Paperback / softback

Series:

Lecture Notes in Business Information Processing

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Description

How can a scalable and efficient quality management mechanism for cloud labor services be designed in a way that it delivers results with a well-defined level of quality to the requester? Cloud labor services are a specific form of crowdsourcing: A coordination platform serves as an interface between requesters who need to get work done and a large crowd of workers who want to perform work. An early example of such a platform is Amazon’s Web marketplace Mturk, on which service requesters can publish open calls for so-called human intelligence tasks (HITs). Robert Kern’s work makes a considerable contribution toward solving the quality problem for scalable human work. On the basis of a comprehensive framework of cloud labor, he develops a set of methods to conceptually measure and aggregate the quality of human work results, implements a platform to put those methods to work, and evaluates their application in a number of very compelling, real-world scenarios successfully combining concepts from statistics, information technology, and management. Reading this book will be beneficial to novices in cloud labor services looking for orientation in this new field as well as to advanced researchers and practitioners developing cloud quality concepts.

Release date Australia

September 23rd, 2014

Author

Robert Kern

Audience

Professional & Vocational

Illustrations

49 Illustrations, black and white; XVI, 215 p. 49 illus.

Pages

215

Series

Lecture Notes in Business Information Processing

Dimensions

155x235x12

ISBN-13

9783319097756

Product ID

22609464

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