Email is the default mode of communicating in business and work. We use it to negotiate deals, manage unpleasant issues, and ensure that information is flowing as smoothly as possible. Writing a good email is an art form, like poetry or swordfighting. This book will teach you how to master that art. Its 9 concise and moderately amusing chapters covers a different facet of email excellence, from crafting effective subject lines to why "we" always trumps "I" when managing difficult customers. Part Dilbert dystopia, part tract of ineffable wisdom, Email Like A Boss will make you a clearer communicator, more productive worker, and maybe even a better person. Maybe. If nothing else, you'll learn how to flame your enemies without getting your rear end burnt. Mark Yeow is an award-winning public relations professional and former journalist who lives in Sydney. His favourite email feature is the out-of-office autoresponder. Part of the Elocue Professional series.