Jake Phillips is Reader in Criminology at Sheffield Hallam University. His research is primarily focused on the intersection between policy and practice in the field of probation and community sanctions. In recent years he has conducted research on the emotional labour of probation practice, people who die whilst under probation supervision and the impact of inspection and regulation on probation policy and practice. Chalen Westaby is a Senior Lecturer in law at Sheffield Hallam University. She has published primarily in the field of emotional labour. Her empirical qualitative research has focussed on legal professionals, law students and most recently, probation officers and criminological researchers. She has also undertaken research into emotion in the legal profession, particularly focussing on empathy and its role within professional practice. Andrew Fowler is a Senior Lecturer in Criminology at Sheffield Hallam University. As a former probation officer and practice tutor assessor he also teaches on the Professional Qualification in Probation and the undergraduate criminology programme. He has published work centering on emotional labour in probation practice. Andrew is currently undertaking research into the Skills for Effective Engagement Development Supervision model (SEEDS) for Her Majesty’s Prison and Probation Service (HMPPS). Jaime Waters is a Senior Lecturer in Criminology and Fellow of the Sheffield Institute for Policy Studies at Sheffield Hallam University. Her main research interests include illegal drug use, gambling, and emotional labour. She is co-author of Illegal Drug Use Through the Lifecourse and Mixed Methods in Criminology (both with Routledge), and editor of the special issue ‘Entering the field of criminological research’ in the British Journal of Community Justice.