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Engaging Public Sector Clients on Hardback by John Alford
Engaging Public Sector Clients on Hardback by John Alford
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Engaging Public Sector Clients

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Description

Exploring three rich cases across three countries, this book shows how government organizations need their clients to contribute time and effort to co-producing public services, and how organizations can better elicit this work from them, by providing good client service and appealing to their intrinsic needs and social values.

Author Biography:

JOHN ALFORD is Professor of Public Sector Management at the Melbourne Business School, University of Melbourne, Australia and also at the Australia and New Zealand School of Government, Australia. His research and publications are on organization-client relationships, public sector strategy and inter-organizational collaboration.
Release date Australia
April 8th, 2009
Author
Pages
261
Audiences
  • Postgraduate, Research & Scholarly
  • Undergraduate
Illustrations
XIV, 261 p.
Dimensions
140x216x19
ISBN-13
9780230223769
Product ID
2788330

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