Evaluation of the Military OneSource Call Center in Select Groups of Callers

Name: Evaluation of the Military OneSource Call Center in Select Groups of Callers
SKU: 35185556
Price: 54.99 AUD
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Description

Military OneSource operates a call center that provides resources and referrals for military personnel and their families. In this report, the authors evaluate call quality, call outcomes, and caller satisfaction, finding that calls were rated of high quality and that interviewees reported satisfaction with their experience with the service. The authors provide recommendations for operations and identify areas for future study.

Release date Australia

July 31st, 2021

Author

Audience

General (US: Trade)

Pages

Dimensions

152x229x5

ISBN-13

9781977406538

Product ID

35185556

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