Insurers once took pride in assisting their customers during times of crisis. But too often today, the insurance industry looks at claims as the focal point of their profitability model, leaving customers navigating a minefield with the potential to destroy their recovery at every step of the process. Still, with the right tools and knowledge, any claim can be maximized, giving the consumer the compensation and the peace of mind they deserve. Brandon Lacy has worked on both sides of the aisle when it comes to insurance, starting in defense before crossing over to the consumers' side, and he knows the ins and outs of the tricky business of claims. Now he shares his insight into both the history and current state of insurance, as well as tips on how to make the most of your claim potential. In EXPOSING THE HOAX, Lacy explores the origins of the claims process from its start as a helpful tool to its current position as a way to increase profitability, explaining along the way how insurers have adopted policies leading to the systematic denial of claims across the board. Using first-hand experiences and personal accounts, he guides readers through the traps and abuses insurers employ, and demonstrates how to get the most out of your claim. Whether you're facing an automobile claim, a homeowners claim, or a long-term disability claim, this is a must-have handbook on how to face down the insurance giants and finally collect the payment you're owed.