Donald Vance Kerr, PhD, is an Associate Professor of Information Systems at the University of the Sunshine Coast. His research interests include assessing and monitoring the level of online fraud amongst senior citizens, the development and evaluation of decision support systems and the evaluation of the implementation of enterprise resource planning systems with particular emphasis on training and security. He has published 76 peer reviewed papers in both agricultural and management journals and conferences over the past 20 years. Kevin Burgess has both private and public sector experience which he acquired prior to joining academe in 2009. In industry he has held a range of senior management and executive roles in asset intensive industries, particularly Telcos and Railways. In his year in industry he acted in the role of Group General Manager, Shared Services, for Queensland Rail where he was responsible for 985 staff spread across eight divisions and an operating budget of A$600 million. In his current role of Senior Research Fellow, Centre for Defence Acquisition, Cranfield University, his interests are in applied research and in particular how to improve the socio-technical systems associated required to support the through-life capability of large, expensive assets. Dr Luke Houghton is a Senior Lecturer in the Department of International Business and Asian Studies, in the Griffith Business School, Griffith University. His main interests lie in the role cognition, sensemaking and learning play in complex problem solving. Recently he has followed his interests into higher education with publications in the Australasian Journal of Educational Technology and The Journal of Information Technology Education. He also has publications in the Journal of the Operational Research Society and Systems Research and Behaviorial Science.