Handling Difficult People

What to Do When People Try to Push Your Buttons

By:

John Townsend

Format:

Paperback / softback

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Description

Let's face it, hard as we try, none of us can avoid contact with difficult people. Some people just seem to savor unnecessary and unhealthy conflict; they don't seem to be happy unless they are driving those around them crazy. Best-selling author and noted relationship expert, Dr. John Townsend, helps us better understand what makes "button pushers" act the way they do-and why they want to elicit a negative emotional and even behavioral response from us. He challenges readers to take personal responsibility and stop responding to difficult people in ways that just don't work! He then offers a whole new repertoire of responses, including specific guidance on body language and verbal scripts, which will allow us to confront and negotiate with "crazy-makers" on a brand new level.

Author Biography:

Dr. John Townsend is a nationally known leadership consultant, psychologist, and author, selling over 10 million books, including the New York Times bestselling Boundaries series. John founded the Townsend Institute for Leadership and Counseling and the Townsend Leadership Program. Dr. Townsend travels extensively for corporate consulting, speaking events, and to help develop leaders, their teams, and their families. John and his family live in Southern California and Texas. Visit DrTownsend.com.

Release date Australia

April 21st, 2009

Author

John Townsend

Audience

General (US: Trade)

Country of Publication

United States

Imprint

Thomas Nelson Publishers

Pages

132

Publisher

Thomas Nelson Publishers

Dimensions

127x203x7

ISBN-13

9781404175679

Product ID

2927803

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