Learn how to take a difficult subject head on, without sparking defensiveness! Reaching agreement on difficult topics is critical to your success at work (and at home!). With Dr. Janel Anderson as your guide, you'll unlock the secrets of effectively starting, navigating, and closing conversations on difficult topics. She even explains how to reach agreement when it seems elusive and impossible to attain. From micromanaging managers to cantankerous colleagues to delivering bad news to senior leaders to giving and receiving performance evaluations, this book shows you the way to navigate dicey situations with diplomacy. Based in neuroscience, this book will fundamentally change how you approach difficult topics in the relationships that are most important to you. The method in this book makes possible a world in which people can listen to, respect and trust one another, even when they disagree . . . and still take difficult situations head on. Dr. Janel Anderson is a recognized expert in workplace communication and culture. She helps organizations untangle complex communication and relationship issues so employees and leaders alike can collaborate better and serve their customers more effectively.