Is it cost-effective to add staff in a given area? Does a training program have a positive impacton costs and sales? In this era of increasing cost and budget justification, HR managers are under increasing pressure to measure performance, defend their budgets against outsourcing, and even to justify their own existence. This text provides a quantifiable method for accurately measuring the productivity of all major personnel functions. This allows the HR manager to communicate with senior management in the quantitative business language senior management understands. It also helps HR Managers make tough decisions ranging from how many additional staff people to hire, and how much to spend on a training program. This edition contains new material to reflect major changes since the last edition was published in 1994. New chapters cover topics such as measuring intellectual capital, measuring Web-Based HR systems, and using the major Human Resources Information Systems (SAP, PeopleSoft, etc.) to better measure and manage overall HR productivity.

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