"Interpersonal Conflict" explains the key dynamics of personal conflicts that we all face. Written for courses such as Communication and Conflict, Interpersonal Conflict, Conflict Management, Conflict and Negotiation, and Conflict in Personal Relationships, this textbook examines the central principles of effective conflict management in a wide variety of contexts - whether at home or on the job. Its combination of up-to-date research and examples gives students a theoretical and practical foundation in conflict management.
Table of Contents
Preface Acknowledgements Part One: Conflict Components Chapter 1: The Nature of Conflict Chapter 2: Perspectives on Conflict Chapter 3: Interests and Goals Chapter 4: Power in Conflict Chapter 5: Styles and Tactics Part Two: Intervention Chapter 6: Emotions in Conflict Chapter 7: Mapping Your Conflicts Chapter 8: Interpersonal Negotiation Chapter 9: Third-Party Intervention Chapter 10: Forgiveness and Reconciliation Appendix References Name Index Subject Index
Wm. Wilmot is Professor of Communication at the University of Montana and is a practicing organizational mediator and conflict manager. Joyce L. Hocker, a practicing family mediator and conflict manager, is a psychotherapist in Missoula, Montana.