Tracing the story of his family business, John Timpson takes us on a fascinating journey that begins in 1860 with William Timpson, the company founder. Interwoven with historical events, the tale is peppered with some great anecdotes and fine touches of humour. The author outlines the firm's responses to the complexities of the market, the highs and lows in the economy and, of course, the changing social trends and fashions. Despite the dramatic transformations between then and now, the company ethos - centred on the commodities of common sense and kindness - remains unchanged. John, the author and his son James, now the CEO, have not only kept 'the human touch' but have also succeeded to Keep it in the Family.