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Linguistic Ethnography of a Multilingual Call Center by Johanna Woydack
Linguistic Ethnography of a Multilingual Call Center by Johanna Woydack
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Linguistic Ethnography of a Multilingual Call Center

London Calling
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Description

This book presents an innovative institutional transpositional ethnography that examines the textual trajectory of “the life of a calling script” from production by corporate management and clients to recontextualization by middle management and finally to application by agents in phone interactions. Drawing on an extensive original research it provides a behind-the-scenes view of a multilingual call center in London and critiques the archetypal modern workplace practices including extensive use of monitoring and standardization and use of low-skilled precariat labor. In doing so, it offers fresh perspectives on contemporary debates about resistance, agency, and compliance in globalized workplaces. This study will provide a valuable resource to students and scholars of management studies, communication, sociolinguistics, and linguistic anthropology.

Author Biography:

Johanna Woydack is Assistant Professor at Vienna University of Economics and Business, Austria.
Release date Australia
January 3rd, 2019
Audience
  • Professional & Vocational
Edition
Softcover reprint of the original 1st ed. 2019
Illustrations
38 Illustrations, black and white; XV, 214 p. 38 illus.
Pages
214
ISBN-13
9783030066390
Product ID
31635559

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