"Marketing 10/e" by Kerin, Hartley and Rudelius continues a tradition of leading the market with contemporary, cutting-edge content presented in a conversational student-oriented style, supported by the most comprehensive, innovative, and useful supplement package available. This text and package is designed to meet the needs of a wide spectrum of faculty - from the professor who just wants a good textbook and a few key supplements, to the professor who wants a top-notch fully integrated multimedia program. Marketing utilizes a unique, innovative, and effective pedagogical approach developed by the authors through the integration of their combined classroom, college, and university experiences. The elements of this approach have been the foundation for each edition of "Marketing" and serve as the core of the text and its supplements as they evolve and adapt to changes in student learning styles, the growth of the marketing discipline, and the development of new instructional technologies. The distinctive features of the approach are illustrated below: High Engagement Style - easy-to-read, interactive, writing style that engages students through active learning techniques; Personalized Marketing - a vivid and accurate description of businesses, marketing professionals, and entrepreneurs - through cases, exercises, and testimonials-that allows students to personalize marketing and identify possible career interests; Marketing Decision Making - the use of extended examples, cases, and videos involving people making marketing decisions; Integrated Technology - the use of powerful technical resources and learning solutions; Traditional and Contemporary Coverage - comprehensive and integrated coverage of traditional and contemporary concepts; and Rigorous Framework - a pedagogy based on the use of Learning Objectives, Learning Reviews, Learning Objectives Reviews, and supportive student supplements.

Table of Contents

Part 1 Initiating the Marketing Process 1 Creating Customer Relationships and Value through Marketing 2 Developing Successful Marketing and Organizational Strategies APPENDIX A Building an Effective Marketing Plan 3 Scanning the Marketing Environment 4 Ethical and Social Responsibility in Marketing Part 2 Understanding Buyers and Markets 5 Understanding Consumer Behavior 6 Understanding Organizations as Customers 7 Understanding and Reaching Global Consumers and Markets Part 3 Targeting Marketing Opportunities 8 Marketing Research: From Customer Insights to Actions 9 Market Segmentation, Targeting, and Positioning Part 4 Satisfying Marketing Opportunities 10 Developing New Products and Services 11 Managing Successful Products and Brands 12 Services Marketing 13 Building the Price Foundation 14 Arriving at the Final Price APPENDIX B Financial Aspects of Marketing 15 Managing Marketing Channels and Wholesaling 16 Customer-Driven Supply Chain and Logistics Management 17 Retailing 18 Integrated Marketing Communications and Direct Marketing 19 Advertising, Sales Promotion, and Public Relations 20 Personal Selling and Sales Management Part 5 Managing the Marketing Process 21 Implementing Interactive and Multichannel Marketing 22 Pulling It All Together: The Strategic Marketing Process APPENDIX C Planning a Career in Marketing APPENDIX D Alternate Cases GlossaryLearning Review Answers Chapter Notes Credits Name Index Company/Product Index Subject Index

Author Biography

Roger A. Kerin is the Harold C. Simmons Distinguished Professor of Marketing at the Edwin L. Cox School of Business, Southern Methodist University in Dallas, Texas. Professor Kerin holds a B.A. (magna cum laude), M.B.A., and Ph.D. from the University of Minnesota. His teaching and research interests lie in marketing planning and strategy, product management, financial aspects of marketing, and marketing research. Professor Kerin is a frequent participant in executive development programs and is also an active consultant on matters of marketing planning and strategy. Professor Kerin has published and authored several texts and many articles on marketing. He also serves on numerous journal editorial review boards and is currently a member of the Board of Governors of the Academy of Marketing Science. Steven W. Hartley is Professor of Marketing in the Daniels College of Business at the University of Denver. He holds Bachelor of Mechanical Engineering, M.B.A., and Ph.D. degrees from the University of Minnesota. Dr. Hartley was formerly the chair of the Department of Marketing at the University of Denver, and has taught at the University of Colorado, the University of Minnesota, and in several executive development programs. His teaching interests include principles of marketing, marketing research, and marketing planning. Dr. Hartley's research has appeared in many leading marketing publications. He is an active consultant to several prominent U.S. corporations and is active in many professional organizations including the American Marketing Association, the Academy of Marketing Science, and the Marketing Educators' Association. William Rudelius holds the Endowed Chair in Global Marketing at the Graduate School of Business of the University of St. Thomas in Minnesota. He holds a B.S. degree in Mechanical Engineering from the University of Wisconsin and an M.B.A. in Marketing and Ph.D. in Applied Economics from the Wharton School of the University of Pennsylvania. Professor Rudelius has co-authored other marketing textbooks. His articles have appeared in leading academic journals. During the past ten years, he has taught extensively in Europe; he serves on the board of directors for several business and not-for-profit organizations.