Metrics for IT Service Management

Name: Metrics for IT Service Management
SKU: 5844740
Price: 153.99 AUD
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Description

The ability to organise and measure performance is a key part of the implementation of IT Service Management processes. This publication contains practical information on the provision of useful and meaningful metrics, as well as how best to use them within an organisation, including generic principles (such as SMART and KISS), specific examples and templates for the use of each metricAll metrics discussed are directly related to process objectives, in order to help create a service-focused management system. This publication complements the ITIL, CobiT and ISO20000 service management principles.

Release date Australia

April 1st, 2006

Author

Audience

Professional & Vocational

Illustrations

figs.

Pages

202

Dimensions

171x240x14

ISBN-13

9789077212691

Product ID

5844740

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