JANE PERKINS works for A. T. Kearney, a global management consulting firm. She works on communication and change management for large-scale projects, and additionally, researching and writing about the affects on the Web on organization design and strategy. NANCY BLYER is Professor Emeritus at Iowa State University, where she taught in the rhetoric and professional communication program for 20 years. She has published in such journals as Technical Communication Quarterly and the Journal of Business and Technical Communication, and has been granted three NCTE awards for her work. Her continuing research interests are narrative and professional communication and issues facing the profession.