Jill West authors Cengage courses for CompTIA Cloud+, CompTIA Network+, Data Communications, Technology for Success and the popular Shelly Cashman Series. She has taught kindergarten through college and currently teaches computer technology courses at Georgia Northwestern Technical College. Jill specializes in designing innovative, critical-thinking activities and building courses that teach to popular IT certifications. She regularly presents at conferences and webinars on preparing for CompTIA certifications, teaching cloud computing and computer networking and mentoring lifelong student learners in IT. She�s a member of the 2019 inaugural cohort of Faculty Ambassadors for AWS Educate and is currently an AWS Academy Accredited Educator. Jill and her husband, Mike, live in northwest Georgia with two children at home and two off to college. Tamara Dean has worked in the field of networking for nearly 20 years, most recently as a networking consultant, and before that, as the manager of Internet services and data center operations for a regional ISP. She has managed LANs at the University of Wisconsin and at a pharmaceutical firm, worked as a telecommunications analyst for the FCC, and cofounded a local radio station. Well-published in networking, she is the author of Guide to Telecommunications Technology, Network+ CoursePrep Study Guide, as well as several previous editions of Network+ Guide to Networks and CompTIA Network+ In Depth all published by Cengage Learning. Jean Andrews has more than 30 years of experience in the computer industry as well as more than 13 years of teaching in the college classroom. She has worked in a variety of businesses where she's designed, written, and supported application software. She has also managed a computer repair help desk and handled troubleshooting for wide area networks. Ms. Andrews has written numerous books on software, hardware and the Internet. In addition to this bestselling A+ GUIDE TO IT TECHNICAL SUPPORT, she's written the A+ GUIDE TO HARDWARE: MANAGING, MAINTAINING AND TROUBLESHOOTING. She lives in north Georgia.