N/A Ms. Ann Shaffer is the co-author of NEW PERSPECTIVES ON MICROSOFT WORD and has contributed to many other Cengage publications. She has more than 25 years of experience as a developmental editor and co-author of books, journal articles and multimedia in a variety of fields, including computer science, mathematics, history, engineering and social sciences. She holds a master�s degree in English from the University of Wisconsin-Madison. Jennifer T. Campbell has written and co-authored several other leading technology texts, including TECHNOLOGY FOR SUCCESS, DISCOVERING THE INTERNET, WEB DESIGN: INTRODUCTORY, MICROSOFT EXPRESSION WEB INTRODUCTORY CONCEPTS AND TECHNIQUES, COMPUTER LITERACY BASICS: MICROSOFT OFFICE 2007 COMPANION and MICROSOFT OFFICE QUICK REFERENCE POCKET GUIDE. For over 25 years, she has served integral roles in computer educational publishing as an editor, author and marketing manager. She holds a B.A. in English from The College of William and Mary.