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Non-Linguistic Analysis of Call Center Conversations by Sunil Kumar Kopparapu
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Non-Linguistic Analysis of Call Center Conversations

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Description

The book focuses on the part of the audio conversation not related to language such as speaking rate (in terms of number of syllables per unit time) and emotion centric features. This text examines using non-linguistics features to infer information from phone calls to call centers. The author analyzes "how" the conversation happens and not "what" the conversation is about by audio signal processing and analysis.

Author Biography:

Dr. Sunil Kumar Kopparapu is a Senior Scientist, TCS Innovation Labs in Mumbai.
Release date Australia
August 14th, 2014
Audience
  • Professional & Vocational
Illustrations
26 Illustrations, color; 21 Illustrations, black and white; XII, 83 p. 47 illus., 26 illus. in color.
Pages
83
Dimensions
155x235x5
ISBN-13
9783319008967
Product ID
21406406

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